Mushin Help Center
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Missing games and content
Learn how to locate and restore purchased games that aren't showing in your library.
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Your first session
A quick guide to creating account, setting up your profile, and getting ready to play.
When things go wrong
Find solutions for crashes, lag and other performance issues during gameplay.
All about your games
Browse and manage everything in your game library across all your devices.
Something looks off
What to do if you notice an unauthorized charge or suspicious account activity.
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Frequently asked questions
How do I get started on Mushin?
To get started, create a free account on the Mushin website or app, verify your email address, and complete your profile setup. Once logged in, you can browse the game library, choose a subscription plan, and start playing right away.
Can I access my games on multiple devices?
Yes. Your Mushin library is tied to your account, not your device. Sign in on any supported device and your full game library will be available. Some titles may have limits on simultaneous installations — check the game's detail page for specifics.
How do I earn and redeem loyalty points?
Points are earned automatically through purchases, playtime, and platform activity. You can track your balance under Profile → Loyalty Points and redeem them for discounts, exclusive items, free subscription months, and more.
How do I cancel or change my subscription?
Go to Settings → Subscription → Manage Plan to upgrade, downgrade, or cancel your current plan. Changes take effect at the end of your current billing cycle — you'll retain full access until then.
What payment methods does Mushin accept?
Mushin accepts credit and debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, and Mushin Wallet balance. You can manage your saved payment methods under Settings → Billing → Payment Methods.
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